Privacy and Cookie Policy

We are BuildStore Mortgage Services. When you register with our website, or purchase the services available on the site, we will collect personal details in relation to your name, address, telephone numbers, and the organisation that you work for (if applicable). We will use your personal details to provide you with our services, for administration and customer services, and also for marketing. We may keep your information for a reasonable period for these purposes. We may need to share your information with our service providers and agents for these purposes. We may disclose personal data in order to comply with a legal or regulatory obligation.

We may also use information obtained about you from cookies (files which are sent by us to your computer or other access device) which we may access when you open an email from us or visit our site in future. We are able to do this by including web beacons (also known as clear GIFS or web bugs) in our emails. We use cookies to help us to recognise you (just by number and not by name) when you return to our website, and to allow us to tailor the content of advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly. We may also use cookies to compile anonymous, aggregated statistics that allow us to understand how you use our site and to help us improve the structure of our website. We cannot identify you personally in this way. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have www.buildstore.co.uk as the orginating site. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer's instructions by clicking "Help" in your browser menu. Further information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Our web beacons do not store additional information on your computer but, by communicating with our cookies on your computer, they can tell us when you have opened our email and the number of users that have visited particular parts of the site. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our emails are opened and we will automatically receive your IP address, a unique identifier for your computer or other access device; but we will not identify you as an individual.

With or without web beacons, your IP address may also be logged when you visit our site.

You consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary for the above purposes. If we do make such a transfer, we or they will, if appropriate, put a contract in place to ensure that your information is protected.

If you provide us with information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data and that you have informed them of our identity and the purposes (as set out above) for which their personal data will be processed.

We offer the use of a secure server when you place orders or access your account information. SSL (the secure server software) encrypts your information before it is sent to us. We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.

For quality control and training purposes, we may monitor or record your communications with us.

If your personal details change, if you change your mind about any of your marketing preferences or if you have any queries about how we use your information, please let us know by contacting our Mailing Exclusion Team, webmaster@buildstore.co.uk.

This data protection notice may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so.